Get in Touch With Us

This page tells you how to reach the editorial team behind Top Crypto Casinos, what we can realistically help with, and — just as important — what belongs with the casino's own support desk instead of our inbox. We review and rank Bitcoin casinos and other crypto gambling sites for US players; we don't operate any of them, hold anyone's funds, or have access to a player account.

Email is the only channel we run: [email protected]. A real person reads every message, and we aim to reply within two business days. Longer, research-heavy questions can take a few days more.

Write to Us About These Things

• Corrections. Bonus terms change constantly, licensing details get updated, and a site that paid out quickly last quarter may not now. If something we've published is out of date or wrong, tell us what you saw and when. Our published pages carry a fact-check date — ours currently reads Sep 26, 2026 — and corrections get logged against it.
• Coverage requests. Want a Bitcoin casino reviewed that we haven't covered, or a specific angle — Litecoin withdrawal speeds, provably fair crash games, rakeback math — looked at properly? Say so.
• Your own experience at a listed site. Slow payouts, a withdrawal limit that wasn't disclosed, a KYC request at a site advertised as no-KYC, a bonus voided for reasons you weren't told about. We can't resolve it for you, but patterns across multiple readers do change our rankings.
• Commercial and partnership enquiries. Operators and affiliate managers should introduce themselves plainly and state what they're proposing. See the disclosure below before you write.
• Press, data and citation requests. Journalists and researchers referencing our comparisons can ask about methodology and sourcing.

What We Can't Do From This Inbox

Being clear about this saves you time. We are not the operators, so we cannot:

• Unlock, verify, reinstate or close an account at any casino
• Release, reverse, or chase a pending crypto withdrawal
• Recover coins sent to a wrong address or the wrong network — on-chain transactions are final, and no third party can undo them
• Credit, extend or reinstate a bonus, or waive wagering requirements
• Advise you on how to get around a state geoblock, a self-restriction, an identity check, or an anti-money-laundering or sanctions screen. We won't help with that, and asking will get a short reply.
• Give legal or tax advice. Gambling winnings and crypto gains both carry US tax consequences. Speak to a qualified tax professional or attorney about your own situation.

For anything involving your balance, your identity documents or a stuck payout, contact the casino's own support first — most of the sites we cover run live chat around the clock. Save the transcript. If they stall or go quiet, that's worth emailing us about.

How We're Paid, Stated Plainly

Top Crypto Casinos earns commission when readers sign up through some of the links on this site. That funding pays for the research. It does not buy a position in the rankings, a rating, or the removal of a criticism — every listing carries at least one drawback, including the one at the top. Operators who write to us asking to change a score or delete a negative finding get the same answer every time: send evidence, and if the evidence holds we'll update the page and note the change.

Before You Write About a Specific Casino

Include the site name, the coin and network you used, rough dates, and any reference or transaction ID you have. Below is how the three sites at the top of our current Bitcoin casino ranking tend to generate reader mail, and what to check yourself first.

BetPanda — 10% Weekly Cashback

BetPanda sits first with our highest editorial rating (10.0), largely because its headline offer is cashback rather than a front-loaded match bonus. That matters for the readers who write to us most often: cashback on losses generally avoids the deposit-match trap where a bonus balance is locked behind heavy playthrough. Before you email us about a cashback amount, check the site's terms for how the weekly period is calculated, whether cashback is credited as withdrawable cash or bonus funds, and whether it carries any playthrough. Limitation: a 10% weekly rebate is modest next to the headline welcome packages elsewhere, and it only returns value if you've lost — it is not a cushion against losing money, and it does nothing about crypto price swings between deposit and cash-out.

CoinPoker Casino — 150% Welcome Bonus up to $2,000

CoinPoker (rated 9.9) is on the list because it runs a genuine poker room alongside the casino, which makes it the natural pick for readers who split their play. The material conditions are the whole story with an offer like this: a 150% match to $2,000 is released against wagering requirements and a time limit set by the operator, and bonus funds are not the same as cash. Read the playthrough multiple, the eligible game weightings and the expiry before depositing, and check the minimum qualifying deposit. Limitation: the crossover between a poker product and a casino bonus often means poker play contributes little or nothing toward casino wagering, and readers regularly email us surprised by exactly that.

Cryptorino — 100% Match up to 1 BTC + 10% Weekly Cashback

Cryptorino (9.8) earns its place by pairing a BTC-denominated match with ongoing cashback, which suits players who hold Bitcoin rather than converting in and out. The BTC denomination is the thing to understand: a bonus capped in Bitcoin moves in dollar terms with the market, so the figure you calculate at deposit is not the figure you'll see later. Wagering requirements, game weighting and an expiry window apply to the match; the cashback has its own separate terms. Limitation: pricing a bonus in BTC transfers volatility risk onto you, and for anyone who'd rather avoid that, stablecoin play in USDT or USDC is the more predictable route.

The Wider List at a Glance

Site	Headline offer (terms apply)	Editorial rating
BetPanda	10% weekly cashback	10.0
CoinPoker Casino	150% welcome bonus up to $2,000	9.9
Cryptorino	100% match up to 1 BTC + 10% weekly cashback	9.8
Punkz	20,000 USDT welcome bonus + 15% cashback	9.8
Hyperlucky	20% daily cashback up to $10,000 + 100 free spins	9.8
Winna	Up to 60% rakeback & 25% instant cashback	9.7
Thrill	Up to 70% rakeback + 10% cashback	9.7
BC Game	Four match bonuses up to $4,000 + 400 free spins	9.7
Wild.io	Up to 350% across first three deposits + 200 free spins	9.6
Vave	Up to 550 USDT + up to €75 free bet + 5% cashback	9.6

Every offer above is subject to the operator's wagering or playthrough requirement, minimum deposit, time limit, maximum bet while a bonus is active, and country and state eligibility. None of them is free money — each requires you to deposit and risk your own crypto. Ratings are our editorial assessment, not customer review scores.

Money Questions We Answer Most Often

These come up in the inbox constantly, so here is the general shape of it. Specific figures always come from the casino's own cashier page, not from us.

• What it costs to take part. There's no charge to use this site. At a crypto casino, your costs are the deposit itself, the network fee to move coins on-chain, and sometimes a house fee on withdrawals. Bitcoin fees vary with network congestion; Litecoin, Dogecoin and transfers on cheaper networks usually cost less. Ethereum gas can be the largest single cost on a small deposit.
• How you pay and get paid. On-chain deposits and withdrawals from a self-custody wallet or an exchange account, in BTC, ETH, LTC, USDT, USDC, DOGE and whatever altcoins the operator lists. Confirmation times differ by chain — minutes for some, longer for Bitcoin when blocks are full.
• Payout speed. "Instant withdrawals" is advertising language for the operator's internal approval step; the blockchain still has to confirm. Sites often hold larger cash-outs for manual review, and most set daily, weekly or monthly withdrawal limits. Check those limits before you win, not after.
• Volatility. Holding a balance in BTC or ETH means the dollar value moves while you play. Stablecoins like USDT and USDC exist precisely to remove that variable. Neither choice reduces the risk of losing your stake.

Questions About Games and Fairness

We're happy to explain how any of it works. The sites we cover generally split into slots from third-party studios such as Pragmatic Play, NetEnt and Evolution; live dealer rooms running blackjack, roulette and baccarat with real dealers on stream; RNG table games; and in-house originals — crash, dice, plinko and similar — which are usually the games that carry provably fair verification. Provably fair lets you check an individual round's outcome against published seeds; RNG certification is a third-party audit of the software itself. They're different things and we'll explain the distinction if you ask. We don't publish catalogue counts or claim to have played anything — our assessments come from documented research, not testing.

Sportsbooks and the Rest of the Product Line

Most crypto casinos on our list also run a sportsbook, and several add poker, esports betting or racing. Those products sit on the same wallet but have their own bonus terms, their own wagering rules and often their own contribution rates — a free bet is not casino bonus credit, and sports turnover rarely clears a casino playthrough. If you're writing to us about a bonus, tell us which product it came from. UK readers who land here looking for a different market should start with our guide to casinos outside the GamStop scheme instead.

Eligibility, Legal Standing and Support

Plainly stated: there is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operations licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator. For most American players this is a legal grey area rather than a settled question. A handful of states license online casino gaming (including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island), and those regulated operators do not run on crypto. Some states are more explicitly restrictive than others, and offshore sites self-restrict certain states in their own terms. Check your state's law and the operator's restricted-states list before you deposit, and treat anything you read here — including on tax — as general information, not legal advice.

Age minimums are set by the operator and applicable state rules: 18+ at some sites, 21+ at others. Check the terms of the specific site; this site is for adults only. Offshore casinos may not offer the same player protections, dispute channels or self-exclusion tools that state-regulated operators are required to provide, which is one more reason to read the terms rather than assume.

Gambling costs money and most sessions end in a loss. It is not an income, and no bonus, rakeback deal or coin choice changes that. Set a deposit limit you can genuinely afford to lose and use the operator's responsible gambling tools if they're available. If gambling is causing problems for you or someone close to you, the National Problem Gambling Helpline is free, confidential and available 24/7 on 1-800-GAMBLER. If your message to us is about that, say so at the top and we'll point you toward support rather than casinos.

Sending a Message That Gets a Useful Answer

1. Put the casino name or page title in the subject line.
2. Say what you're after — correction, question, complaint, commercial — in the first sentence.
3. Include dates, the coin and network involved, and any transaction ID or support ticket number.
4. Attach screenshots of terms or chat transcripts where they're relevant.
5. Send it to [email protected] and expect a reply within two business days.

Please don't send us wallet seed phrases, private keys, passwords or scans of identity documents. We never ask for them, and nobody legitimate will. Reader reports shape what we publish more than anything else does, so if something on vicolinanyc.com doesn't match what you found at the casino, that's exactly the email we want. Editorial enquiries reach Jonathan Wells and the review team at the same address.